Workplace Etiquette

Introduction (Module 1)
  1. Brief about the program
  2. Know your team members and your facilitator
  3. Ice breaking activities



The Importance of Punctuality:

  1. Lateness is a sign of poor time management skills
  2. Shows a lack of respect for other people’s time as well as your own.
  3. Lateness is caused by a lack of commitment to arrive on time

Suggestions to improve punctuality:

  1. Time management
  2. Planning
  3. Learning to be organized at home and at workplace


Dress Code

Company’s objectives.

  1. Check lists to be remembered.

Dress code and professional image.

  1. Suggestions and tips
  2. Dos and Don’ts

Personal hygiene.

  1. Importance of personal hygiene
  2. Suggestions and tips


Speech Etiquette

Importance of speaking in a cultured manner

  1. Speech says a lot about one’s grooming and nature (Character)

Aspects of Etiquette of good speech

  1. Speech clarity
  2. Adopting simple comprehensive language
  3. The 5 magic words used for being polite
  4. Addressing Seniors and colleagues correctly
  5. Correct choice of words and tone while speaking
  6. Business Greetings and Introductions


Respect For The Job & Workplace.
  1. Follow simple work place ethics.
  2. Respect One Another.
  3. Show Empathy.
  4. Conduct yourself appropriately.
  5. Develop a positive track record.
  6. Communicate persuasively.


Telephone Etiquette & Tips.
  1. Importance of telephone etiquette.
  2. Use of proper cell phone etiquette (Role play)
  3. Points to be remembered
  4. Tips, Dos and Don’ts


Etiquette For Various Locations Of The Workplace.
  1. Manners and Etiquette to be followed in various locations like Canteen, Senior’s / Manager’s office, Toilets & washrooms
  2. How to keep the workplace clean by following proper etiquette


Workplace Taboos Like Absenteeism, Groupism, Gossip.
  1. What is absenteeism?
  2. Stay away from gossip
  3. Don’t align too much with a group
  4. Do not spoil the workplace atmosphere by ‘less-than-professional’ and negative attitude.


Closing Session.